Walmart Makes Online Local
2011, Oct 20
Retail chain Walmart has launched a unique
app on Facebook targeted at creating a more localised experience for their fans
on the social network. For a retailer like Walmart, the social network has
proved relatively successful, gathering 9.4 million of their 150-million-strong
base of shoppers.
The 'My Local Walmart' app is aimed at
targeting customers with offers and promotions from their local Walmart. The aim
is to make the store's Facebook presence relevant for customers at a grassroots
level. While the app will not be replacing circulars or radio promotions just
yet, should a majority of their fans join their Facebook community, it could
provide a cost-effective way to communicate with their customers.
The app will provide customised content,
but it will not make customers' purchases visible to their friends. The latter
is a decision that many online retailers have been struggling with. While
providing details is one way to make shopping online a social activity, many
users have raised concerns about privacy. Walmart has stated that this new app
was borne of feedback from their Facebook community.
Indian retail chains like Shoppers Stop
(1.5 million fans) and Pantaloons (over 750,000 fans) could benefit from more
localised apps.



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